PRIVACY                                                                                                                                                                       Clematisbypost only uses the information gathered to fulfil your order . We do not share your information with anyone else or store customer information. All transactions are conducted via Paypal Secure Payments.                                                                                                                                                                                                                       PRICES                                                                                                                                                                           Item and shipping costs are clearly shown on the site. V.A.T. is not applicable.    

PAYMENT                                                                                                                                                                       The terms are payment with order. Payments are processed online through Paypal Secure Payments. All major credit and debit cards are accepted. You will receive an email receipt from Paypal showing details of the transaction and your receipt reference number. 

GUARANTEE                                                                                                                                                                   Our plug varieties are carefully selected and have strong root systems. The blister packs they are shipped in will keep them well protected. However, if there is any dislodged compost or slight damage to foliage this will not harm the future growth of the plant. Please follow the care instructions enclosed with the pack. If you are not fully satisfied with the plugs when they arrive, please contact us via email within  three days of receipt, quoting your reference number and the nature of your complaint and we will refund you via Paypal Secure Payments.